Refund Policy

1. General Refund Policy

Büyük Otel strives to provide the best service and ensure customer satisfaction. Our refund policy outlines the conditions under which refunds may be granted.

2. Cancellation & Refund Eligibility

Refunds are subject to the cancellation policy provided at the time of booking.

Guests must request cancellations within the specified period to be eligible for a full or partial refund.

Non-refundable bookings do not qualify for refunds under any circumstances.

3. No-Show Policy

If a guest does not check in on the scheduled arrival date without prior cancellation, the booking amount is non-refundable.

4. Early Check-Outs & Modifications

Refunds for early departures or reservation modifications are subject to hotel discretion and availability.

Shortening a stay after check-in may result in partial refunds or no refunds, depending on the booking terms.

5. Processing of Refunds

Approved refunds will be processed using the original payment method.

Processing time may vary depending on the payment provider and bank policies.

6. Force Majeure & Special Circumstances

In cases of unforeseen events (natural disasters, pandemics, government restrictions), refund policies may be adjusted at the hotel’s discretion.

7. Contact Us

For any refund-related inquiries, please contact us at gm@buyukhotel.com or visit our reception desk at Büyük Otel.